Need help with Video SDK app

Video SDK Web
1

I’m the account owner/admin trying to set up the Zoom Video SDK (sessions + transcript + webhooks), but I cannot create a Video SDK app or get credentials, and I need pricing clarity before proceeding.

Problem:

  • Marketplace > Develop > Build App only shows General / S2S OAuth / Webhook Only. There is no “Video SDK” app type anywhere in my console.
  • The only SDK-related path pushes me to “SDK Universal Credit” at Rs 10,000/mo. The Build Platform page also says “a new account is required for both new and existing customers.”

Please confirm, directly:

  1. Is Rs 10,000/mo the actual MINIMUM I must pay before I can use Video SDK at all? Or am I in the wrong flow and is there a lower-cost/free way to start? If so, guide me to the correct path.
  2. Is there any free/trial tier left (e.g. the old free session-minutes)? Yes or No.
  3. Where exactly do I get the Video SDK Key/Secret — do I receive it only after paying? Right now I see no option to create a Video SDK Build App.
  4. “A new account is required” — does this create a SEPARATE account from my current admin login, and how does that affect it?

To Reproduce

  1. Sign in as account admin.
  2. Go to Marketplace > Develop > Build App.
  3. Only General / S2S OAuth / Webhook Only are offered — no Video SDK.
  4. SDK path redirects to “SDK Universal Credit” Rs 10,000/mo checkout.

Troubleshooting Routes

Confirmed I am the account admin. Checked Build App and Manage areas; Video SDK app type does not appear. Support chat looped without resolving.

Device

  • Device: Windows PC
  • OS: Windows 11
  • Browser: [e.g. Chrome / Edge]
2

The Video SDK option doesn’t appear because Zoom changed its onboarding process. The phrase “new account” refers to a separate Build Platform, not linked to your admin login, which is why the option isn’t visible. Regarding pricing, I’m being honest: there used to be a free tier of minutes, but things are changing now, and only their sales department can confirm the exact minimum. The forum is a community site, so contact developer sales for pricing information. Have you tried separate registration?

3

@India1 this is the account you should sign up for Create Zoom Build Platform account - Build - Zoom Developer Docs

If you signed this up with your existing zoom account, it will show up as a sub-account in zoom.us

4

Yes — if you tried two separate Zoom accounts and both end up at the same SDK Universal Credit / ₹10,000 per month flow

5

Hi Chun, thanks for your help. I’ve followed the Build Platform account process you shared and also tried it with a separate account.

I just wanted to confirm one thing before proceeding with the payment. Even with the Pay As You Go option, I’m eventually being asked to purchase ₹10,000 worth of SDK Universal Credit.

Could you please confirm if this ₹10,000 is currently the minimum mandatory purchase required to start using Video SDK and access the SDK Key/Secret, or is there any free/trial or lower-cost option available to get started?

I just want to make sure I’m following the correct process before making the payment. Thanks!

6

@India1 sign up for a new account. You should see something like this

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