Needed changes to call_handling

The current API for call_handling does not allow for modification of routing options. The GET returns any routing settings returned, but PATCH does not let you modify them.

This is a huge limitation since the call_handling API is used in both call queues and auto receptionists. Since we cannot modify routing, auto receptionists cannot be setup completely through API.

If you include forward_to_id this will set the auto receptionist to forward to the voicemail of whatever extension ID you provided.

Call Handling Documentation

Hi @jniehoff
Thanks for reaching out to us about this issue
Have you found that adding the “forward_to_extension_id” will set the auto-receptionist to forward to the voicemail of whatever extension ID you provide? or are you suggesting to add a “forward_to_id” field could help with this?