Please see our original bug ticket: recording-only-viewers-are-being-suppressed-from-reports/137987
Problem statement:
There is no way to retrieve people who only view the recording using the reporting API’s - this is a significant blocker to us as we need to include our recording viewers to calculate their CPD.
Impact:
For some reason, the session attendance report only returns records where the session_attendance status = Attended. This means for people who only view the recording (and did not attend the live session) we cannot retrieve their data.
This data exists and is stored by Zoom, but not accessible using a standard session attendance report.
We can workaround and get the data over the custom reports, but this requires someone to manually create and reference a custom report for each event - this is not scalable, and goes against the API first design and the initial reason we went with Zoom Events - additionally, we were told by technical pre-sales that this was a feature and we would be able to retrieve it. Indeed, there is no warning about this suppression on the Zoom API docs or anywhere else that we have found.
Feature description:
We would like to request either a new API endpoint with this functionality, or a parameter that will allow this to be retrieved on the existing ‘session attendance report’.