Not able to join meeting by participants

Meeting SDK Web
1

Description
When meetings created using attribute “approval_type” in create meeting meeting API. Participant is not able to join meeting using zoom web sdk.

Error
Shows only blank screen.
No error message is available for some time.
After some time popup available with message “Fail to join the meeting”

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
POST /users/{userId}/meetings

How To Reproduce (If applicable)
Steps to reproduce the behavior:
1.Create zoom meeting using API with field approval_type in settings.
2. Start meeting by host
3. Try to join as participant using another user.
4. Participant is not able to join meeting via web SDK.

Screenshots (If applicable)
Screenshot from 2020-11-25 11-31-17

Additional context
Add any other context about the problem here.

2

Hey @liveclasses.demo,

Currently, joining meetings with registration required with the Web SDK is not supported. However, you can join a webinar with these instructions.

Joining meetings that have required registration will be supported in a future release. Let me know if you have any questions.

Thanks,
Max

1 Like
3

Hi MaxM

Thanks for prompt response.
Actually we have an issue with Participant report.

Meetings created without approval_type flag.
After meeting completion when we call an API for getting participant report:
https://api.zoom.us/v2/report/meetings/{meetingId}/participants

It does not provide us an user_email field.
So we are not able to get exact report.

Here is sample output what we are getting:
{
“page_count”: 1,
“page_size”: 30,
“total_records”: 13,
“next_page_token”: “”,
“participants”: [
{
“id”: “BymccccccLUzbCQ”,
“user_id”: “100xxx20”,
“name”: “User1”,
“user_email”: “”,
“join_time”: “2020-11-19T13:19:44Z”,
“leave_time”: “2020-11-19T13:26:51Z”,
“duration”: 427,
“attentiveness_score”: “”
},
{
“id”: “ZvKTbbbbbbbt1kgfMA”,
“user_id”: “11xxxxx36”,
“name”: “User2”,
“user_email”: “”,
“join_time”: “2020-11-19T13:19:47Z”,
“leave_time”: “2020-11-19T13:20:29Z”,
“duration”: 42,
“attentiveness_score”: “”
},
…

Problem with this response is: If more than one user have same name than we do not have an accuracy of report.

How can we get that please help us here.

Thanks
Avani

4

Hey @liveclasses.demo,

Is this a seperate issue from the one you were having with the Client Web SDK?

If so, please post this follow up question here: #api-and-webhooks

Thanks,
Tommy

5

Hi Tommy,

Our expectation is we want participant list with accurate joining time. This is possible only if participant API gives “user_email” with proper data.

Participant API gives user_email filed only if meeting is created with approval_type flag.

Meeting created with approval_type flag is not able to join via web SDK.

Help us to solve this problem.
If any workaround is there than let us know.

Thanks
Avani

6

Hey @liveclasses.demo,

True, but you can try not using Meeting Registration, and passing in the users email via the userEmail field in the Web SDK.

Thanks,
Tommy

7

Hi Tommy,
Can you provide more insight on " you can try not using Meeting Registration".

We are already passing userEmail in web SDK while joining meeting.

Thanks
Avani

8

Hey @liveclasses.demo,

Currently the Web SDK does not support meeting registration. Only webinars do:

Thanks,
Tommy

9

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