Not getting Guest poll results

[asit.pandi (Asit)]

HI,

I am not getting poll results of guest users in the poll API. Is there a way I can retrieve guest user’s poll results too?

[DeveloperBot]

Hey @asit.pandi

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question.

Checkout these related threads that may have the answer you are looking for:

Which API provides the Poll Results?

Hello I created a meeting and created poll and it got 5 responses. None of the API returned the Poll results. API returned only Poll details. I verified some of the polling APIs provided by Zoom and below are the API responses List Meeting Polls - https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingpolls { “polls”: [ { “id”: “*******************”, “questions”: [ { “answers”: [ “Yes”, “No” ], “name”: “Is Covid19 under control in India?”, “type”: “single” } ], …

Poll Results available before the Webinar has ended?

Description We have a webinar that lasts all day. We have multiple polls that we run throughout the webinar. We would like to get the poll results (detailed results) as soon as the poll has ended. Is there an API or manual way to get the results of the Poll after the poll has ended and before the Webinar has ended? Which App Type (OAuth / Chatbot / JWT / Webhook)? JWT Which Endpoint/s? I’ve tried using “/past_webinars/{webinarId}/polls”, but this API fails until the Webinar has ended.

Meeting Poll Results are empty in the API responses for Meetings without manually generated Poll Reports

Description Both endpoints for retrieving past meeting poll results return non-empty questions array only after the manual generation of the report via UI. The Webinar endpoints suffer from the same problem. The expected behavior doesn’t require any manual actions via the UI to retrieve the poll results for a past meeting Which App Type (OAuth / Chatbot / JWT / Webhook)? JWT Which Endpoint/s? GET /past_meetings/:meetingId/polls GET /report/meetings/:meetingId/polls GET /past_webinars/:web…

If these threads did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.

Thanks,
DeveloperBot

[asit.pandi (Asit)]

The above links didn’t help.

[will.zoom (Will)]

Hi @asit.pandi,

Thanks for reaching out about this—to clarify, are you not getting any results for non-authenticated participants, or are you getting an empty response? I should note that it’s expected that certain information such as their email will not be returned.

Let me know when you have a chance, thanks!
Will

[asit.pandi (Asit)]

Hi @will.zoom,

We are getting the poll result of only registered users. We are not getting poll results of users who have not registered or attended the meeting by just entering the meeting-id.

For your reference-: API polls results not show guests feedback
We are facing the same error.

[will.zoom (Will)]

Hi @asit.pandi,

Thank you for clarifying. Is it possible to share a copy of the exact request that you’re making and the response, so that I can take a closer look? It’s possible this could be a bug, but these details will help me to confirm. If this contains sensitive details, you can also send this to developersupport@zoom.us.

Thanks,
Will

[anurag.gupta (Anurag)]

Hi @will.zoom ,
I’m using the GET /past_meetings/:meetingId/polls API to get the zoom poll results using the uuid of the meeting.

But for some meetings, the API returns incomplete or empty data in the questions array but when the poll reports for the same is being downloaded through the UI: Admin -> Account Management -> Reports -> Poll Reports the meeting poll results are present in the excel file.

I too suspect that the entries that I am unable to fetch through the API are guest entries since some of them has ‘guest’ as their username, but is there were others that had ‘non-guest’ names but also were missing from the API result.
Is there any way to check the guest users in a particular meeting?

[will.zoom (Will)]

Hi @anurag.gupta,

Please see my reply here:

Meeting Poll Results are empty in the API responses for Meetings without manually generated Poll Reports

Hi @anurag.gupta, Can you please share a copy of the request where you’re seeing the empty poll results? If you can share the request URL and response body, this will help us to take a closer look. Thanks, Will

I’ll continue there.

Thanks,
Will