API polls results not show guests feedback

API and Webhooks
1

Hello,

with an API call to polls results just the results of registered participants are retrive, guests result no, there is a way to retrive the guests results also?

Thanks

2

Hey @b.simone,

Can you provide more details please like how to reproduce the issue?

Please see the “Downloading a Report of Poll Results” for more info:

Thanks,
Tommy

3

Hello @tommy,

thanks for your reply, these are the steps:

  1. Create Meeting
  2. Create Poll inside meeting
  3. Start meeting with 3 participants (2 Guests and 1 registered Zoom User)
  4. Start Poll and collect response

now, if i download the Report of Poll result for this meeting i have 3 rows:

Screen 2020-04-07 alle 15.51.13
Screen 2020-04-07 alle 15.51.131340Ă—512 213 KB

4

if i call API GET /past_meetings/{meetingId}/polls for retrive the poll results i can get just the result of registered user and no the result of guests:

Screen 2020-04-07 alle 15.50.53
Screen 2020-04-07 alle 15.50.531420Ă—742 104 KB

Thanks

5

Hey @b.simone,

Thanks for the info. I will see if the API supports guest polls and get back to you. (ZOOM-150127)

Was meeting registration turned on or off for this meeting? Can you also share meetingID so I can look in logs?

-Tommy

6

Hi @tommy,

thanks, meeting registration was off for this meeting, i share in a private message the meetingID.

Thanks, Bruno.

7

Thanks for additional details @b.simone!

I will provide updates as we investigate.

-Tommy

8

Hello Tommy,

in the meantime there is a way for colleting the XLSX poll reports massively?

Thanks, Bruno.

9

Hey @b.simone,

Engineering just confirmed this is a bug and working to fix.

Here is info on getting polling reports in the meantime:

Thanks,
Tommy

10

Hi @tommy,

Just checking if any progress has been made on this bug with the API not supporting guest polls?

Thanks
Matt

11

Hey @matt.rb,

I have just requested an update from our engineering team. Let me get back to you.

Thanks,
Tommy

12

Hi @tommy,

Thanks for getting back.

Were you able to get a response from the Dev team?

13

Hey @matt.rb,

We will be releasing the fix for this in September! :slight_smile:

Thanks,
Tommy

14

Hi @tommy,

That’s great to hear, thanks :+1:

1 Like
15

Happy to help! :slight_smile:

Thanks,
Tommy

17

Hey @matt.rb, @b.simone,

The timeline for this fix was pushed back a month. We plan to release it in October.

Thanks,
Tommy