Not receiving recording.transcript_completed event nor VTT file

I would like to capture and save the transcripts from zoom calls. However, we’re not receiving the recording.transcript_completed webhook event, nor are we receiving VTT files as part of the recording.completed event. It’s not clear which event I should be listening for, so we’re listening to both.

I’ve verified that we’re listening for the recording.transcript_completed event as part of our Server-to-Server OAuth App. I’ve also checked the “Save closed caoption as a VTT file” in my account recording settings.

Is there something else I have to enable to get transcripts working?

API Endpoint(s) and/or Zoom API Event(s)


We would like to investigate further. Since your case would contain the PII information, please do the following:

  1. Open a ticket with developer support
  2. Provide them with the Client ID of the app
  3. Provide them with meeting IDs that you did not receive the events for


Submitted request #15513293

1 Like

Thanks for the update @david5 !