Not Receiving ZoomPhone Webhook Event (phone.callee_ringing) in Background on iOS

[taisuke.kobayashi (kobayashi)]

This case is the closest match to the issue we are currently experiencing, but unfortunately, no solution was provided:

Phone webhook call events not received when Zoom app not active

Description I’m subscribed to phone.callee_ringing, phone.callee_answered, phone.callee_missed, phone.callee_ended events. If I have the Zoom app open on the iPhone (the only device for the number being called) then I receive the expected phone.callee_ringing, followed by phone.callee_answered, and finally phone.callee_ended events. Error If the Zoom app is in the background or the iPhone is locked, I receive the call notification on the iPhone and answer the call but the only webhook sent is…