I am not receiving phone.callee_ringing webhook

API and Webhooks
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1

Description
I am not receiving a callee phone is ringing webhook. I’ve subscribed to all 65 of the Phone webhooks and when i call my Zoom phone from another number the only ones I receive are “phone.callee_call_history_completed” and “phone.callee_call_log_completed” and those seem to happen after I end the call. There was a similar

Error
When I place a call to the Zoom number, no webhook is fired for phone.callee_ringing.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook

Which Endpoint/s?
Webhook phone.callee_ringing

How To Reproduce (If applicable)
Steps to reproduce the behavior:

Create a Webhook only app with all 65 event subscriptions, including phone.callee_ringing.
Place a call to a number on the account
See that the webhook logs for the app do not show any events fired. I am only receiving “phone.callee_call_history_completed” and “phone.callee_call_log_completed”
Screenshots (If applicable)
N/A

Additional context

5

@justthelatestuser,
Thank you for posting! Are you still seeing this behavior? If so, I am happy to place to ticket for this to be investigated.

7

@justthelatestuser ,

Are you able to share a screen recording of the behavior reproduced ?

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Hi @justthelatestuser
Sorry for the late reply here!
I am not able to reproduce this on my end. I just set up my endpoint and made a call to my Zoom phone number and received the event in my application.
May I ask what app type you are using? and if you are getting any events now?

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What do you mean unless the app is running? @justthelatestuser

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Also please read some of the other issues that were opened (and subsequently ignored) on this forum about people that had success only if they had the app running on their phone.

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Thanks @justthelatestuser
Let me confirm if this behavior is intended or if this is a bug ( ZSEE-174506 internal ticket number for reference)

1 Like
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Hi @justthelatestuser
Thanks for your patience here!
I just heard back from our Engineering team and confirmed that this is expected behavior. The phone.callee_ringing event is only triggered when the Zoom desktop client is actively running and logged in. If the client is closed, this event won’t be delivered. This is because the callee_ringing event is a real-time event and it requires an active connection to the Zoom client to detect live call activity.

The reason why you are able to see events such as call_history_completed is because this is a historical event and it is delivered after the call ends, regardless of whether Zoom was running during the call.

Hope this helps!
Elisa

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