Not receiving phone.callee_ringing webhook

API and Webhooks
1

Description
I’m trying to write an app that integrates Zoom with a visual call queue aggregating caller information from another system. I pared down our setup on both the app side and the phone system side to subscribe to just phone.callee_ringing and have the number go directly to a user instead of a call queue.

Error
When I place a call to the Zoom number, no webhook is fired for phone.callee_ringing.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook

Which Endpoint/s?
Webhook phone.callee_ringing

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Create a Webhook only app with a single event subscription for phone.callee_ringing.
  2. Place a call to a number on the account
  3. See that the webhook logs for the app do not show any events fired.

Screenshots (If applicable)
N/A

Additional context

2

Another interesting thing I discovered is that I’m receiving a phone.callee_missed event even though I answered the call. I would have expected to receive phone.callee_answered.

4

Hi @tommyodom
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
Could you please confirm if you are still experiencing this issue? or if you were able to receive the events you mentioned?

Cheers,
Elisa

5

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