Not support registration webinar

Meeting SDK Web
1

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2

Hi

I am using WebSDK version 1.5.0 to join a meeting and using the sample code provided with it.

When I try to join a meeting I get “Not support registration webinar” error,
But the webinar I am trying to connect is not registration based

In index.js file withing join method I have set userEmail property also have the role set to 0 in meetConfig object

Please let me know how can this be resolved

3

Hi @goyal.arun16,

Can you provide us the webinar ID?

Thanks

4

Hi Michael

Account *********** and domain is Meditation.live
Its dynamic webinar id

Let me know If I need to change some settings.

*This post has been edited to remove any meeting / webinar IDs

5

Hey @goyal.arun16,

I was not able to reproduce the error. Can you post your code here (leaving out sensitive information), and I will take a look.

Also you have webinars enabled for your account right?

37%20AM
Screen Shot 2019-08-09 at 11.08.37 AM.png701×127 7.07 KB

Thanks,
Tommy

6

@goyal.arun16,

Can you also provide the email who is hosting the webinar?

Thanks,
Tommy

7

Webinar is hosted by meditation.live on zoom license

8

below is the sample code and yes webinar is enabled for our accountzoom-web-sdk-sample-code

9

Thanks @goyal.arun16,

I could only reproduce your error if I had the “Registration Required” checked.

Can you send me a screenshot of your entire webinar settings page?

43%20AM
Screen Shot 2019-08-12 at 10.08.43 AM.png1392×1169 195 KB

Also if you could send me that code as text that would be great so I can paste and run it.

Thanks,
Tommy