Hi Ojus,
Thank you for the response.
Here is more information.
We have received this error for the below APIs until now.
We don’t get this error every time we call the ZOOM APIs. This used to happen 3-4 requests per day, but for past few weeks, this happens on an average 1-2 requests per week.
- How many users are currently affected by this? => directly ~ 200 users and indirectly ~ 5000 users
- Are you using an application installed on Zoom Marketplace? => No, this is only about the APIs
- What troubleshooting steps have you performed so far to resolve this? => I am not sure what we could here. I still checked online if there are users who faced similar problems and I didn’t find anything.
I can provide with a few error instances for you to check.
{“datetime”:“2022-11-11 20:06:44”,“message”:"{“error”:"OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to api.zoom.us:443 ",“result”:null,“url”:"https://api.zoom.us/v2/report/meetings/{MEETING_ID}/participants?page_size=300",“post_params”:null,“type”:“ZOOM_API_ERROR”}"}
{“datetime”:“2022-11-06 23:01:00”,“message”:"{“error”:"OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to api.zoom.us:443 ",“result”:null,“url”:"https://api.zoom.us/v2/report/users/{USER_ID}/meetings?page_size=300&from=2022-11-05T00%3A00%3A00Z&to=2022-11-06T23%3A59%3A59Z",“post_params”:null,“type”:“ZOOM_API_ERROR”}"}
{“datetime”:“2022-11-07 23:00:14”,“message”:"{“error”:"OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to api.zoom.us:443 ",“result”:null,“url”:"https://api.zoom.us/v2/report/users/{USER_ID}/meetings?page_size=300&from=2022-11-06T00%3A00%3A00Z&to=2022-11-07T23%3A59%3A59Z",“post_params”:null,“type”:“ZOOM_API_ERROR”}"}
{“datetime”:“2022-11-08 12:44:39”,“message”:"{“error”:"OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to api.zoom.us:443 ",“result”:null,“url”:"https://api.zoom.us/v2/meetings/{MEETING_ID}“,“post_params”:null,“type”:“ZOOM_API_ERROR”}”}
{“datetime”:“2022-11-09 02:01:20”,“message”:"{“error”:"OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to api.zoom.us:443 ",“result”:null,“url”:“https://api.zoom.us/v2/users/{USER_ID},“post_params”:“{“type”:1}”,“type”:“ZOOM_API_ERROR”}”}
A rather recent error
Request URL
datetime = 2022-12-01 23:02:39
https://api.zoom.us/v2/report/users/{USER_ID}/meetings?page_size=300&from=2022-11-30T00%3A00%3A00Z&to=2022-12-01T23%3A59%3A59Z
Response
“error”:"OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to api.zoom.us:443
“result”:null
I have also already talked to my server engineers and they said that it’s rather unlikely that it’s from the server side because they don’t have any firewall to block outgoing / outbound API calls. If it was related to the server, no API calls would work, so it’s likely that it’s from Zoom’s side.
Please let me know if you need any other information.