Participants count has number, but the list is empty

API and Webhooks
#1

The issue is similar to the following:

Description
I am able to send the request {{baseUrl}}/past_meetings/:meetingUUID and receive meeting data:

{
    "uuid": "riEDHzxdRXK4MishcM6FMg=="
    "id": *********,
    "host_id": "********",
    "type": 2,
    "topic": "*****",
    "user_name": "*******",
    "user_email": "******",
    "start_time": "********",
    "end_time": "**********",
    "duration": 45,
    "total_minutes": 669,
    "participants_count": 28,
    "dept": ""
}

This also works if i execute {{baseUrl}}/report/meetings/:meetingId

Problem
But if i try to execute any of the the followiing:
{{baseUrl}}/past_meetings/:meetingUUID/participants
{{baseUrl}}/report/meetings/:meetingId/participants

i do not receive any data about the participants:

{
    "page_count": 0,
    "page_size": 30,
    "total_records": 0,
    "next_page_token": "",
    "participants": []
}

Additional context
I am using Postman for testing the API, as discussed here:

@DeveloperBot

#2

Hi @ripka.ua ,

Can you share an example Meeting ID so that I can help take a closer look?

Thanks!
Will

#3

Hi @will.zoom,

thanks a lot for the fast reply.
Meeting ID is 92152440863. There were two sessions (instances) of this meeting. First it was for 45mins, after for 2 mins. Therefore, used {{baseUrl}}/past_meetings/:meetingId/instances to retrieve needed uuid.

{
    "meetings": [
        {
            "uuid": "fwOMbf0hR8Cgyn6pc0cu4g==",
            "start_time": "2021-01-11T10:40:21Z"
        },
        {
            "uuid": "riEDHzxdRXK4MishcM6FMg==",
            "start_time": "2021-01-11T09:55:22Z"
        }
    ]
}

Needed UUID is:
"uuid": "riEDHzxdRXK4MishcM6FMg=="

For me it is important to get a list of the participants, as I have to prepare a report about the job done by teacher.

Thank you!

#4

Hi @ripka.ua,

Thanks for sharing these details—I’m also seeing the same issue, and this could be a bug. I’ve shared this with our Engineering team and will let you know as soon as I have an update (ZOOM-235638).

In the meantime, you should be able to pull this report through the UI, or you can reach out to our Technical Support team, and they should be able to help you get this report as well.

Thanks!
Will

#5

Hi @will.zoom,

how can I create the repost of the past meeting via UI? Could you please share any docu with me, please?

Thank you!
Rosty

#6

Hi @ripka.ua,

Our team identified a bug that they’ve since fixed. Can you please retry your request?

In regards to pulling reports from the UI, you can reference this help article.

Thanks,
Will

#7

hi @will.zoom

many thanks for the help, it did work. Now, i got the list of the participants and have prepared the repot.
One more thing i mentioned, while we discussed the report with teacher, it was mentioned about one “strange” participant. Namely,

{
            "id": "",
            "user_id": "16788480",
            "name": "1lBzTe7yWj54m_402SAAAAABdESVJFQ1QtaXMtQjY0WC1Ta0ZV",
            "user_email": "",
            "join_time": "2021-01-11T10:01:57Z",
            "leave_time": "2021-01-11T10:39:37Z",
            "duration": 2260,
            "attentiveness_score": ""
        },

This guy appeared during the lesson and started to annoy. So thus the teacher had to kick him out.
However, the question is, is it possible to find out who that was?

It looks like youth shares meetingID and pass to the others in order to “make fun”, during the lectures. Therefore, it would be nice to have a possibility somehow to prevent it and also find the “bad guy”.

Thanks for help!

Rosty

#8

Hi @ripka.ua ,

Glad we could get that fixed! In regards to the situation you encountered, I’m very sorry to hear that. Please report this to our Trust & Safety team here, and they will investigate this for you.

Thanks,
Will