Hi @gianni.zoom,
The direct link to the endpoint in question is Get account voicemails.
To reiterate, we do receive data from the endpoint. However, the issue arises when we attempt to use the download_url field from the response object. Despite using the same auth token that successfully retrieves the account voicemails, we encounter the following error:
{ “code”: 403, “message”: “You do not have permission.” }
Note: This is a Server-to-Server OAuth app.
For further context, we noticed a similar issue was discussed in a previous support ticket: Error 403 when downloading voicemail through returned download URL.