Polls with non-login API Users

Hi All,
We have an Educational license of over 1000 pro users.
Most of our users are non-login API users created with the custCreate option and assocciated with a fake e-mail.
We want to allow these users to use polling, but have been unable to find a working method for this, as creating or editing polls requires the user to properly log-in to the website with a user name and password, an ability which these users do not have.
Our CSM suggested we try to set an alternative host for the meeting who is a regular pro user, but I’ve tested it and it doesn’t seem to work either.
Has anyone successfully used polling with API users?
Any suggestions for a work-around?
Thanks,
Tom Kless.

Hey @tomkl,

You can use the Create Poll APIs to create polls with custCreate API users :slight_smile:

Thanks,
Tommy

@tommy , I find even with logged in users - ones created in my zoom account, with proper credentials - if the API created the meeting, polls and whiteboards do not work. I am having the logged in users launch the meeting with the proper launch URL.

Not having access to polls and the whiteboard is very frustrating to my team. Do I really need to programmatically create Polls? That seems like a lot of unneeded work on my side. And how do I get the whiteboard on? It is definitely on in my account. Looks like some authentication bugs on your side?

Hey @quinn,

Polls can be created either programmatically or via the Zoom interface. If you’re having trouble creating a poll in the Zoom app, I recommend reaching out to support.zoom.us, as they’re best suited to troubleshoot any errors you’re seeing in the Zoom client and advise on whiteboard settings. If you’re having any trouble with the API, however, just let us know!

Thanks,
Will

The Zoom interface doesn’t work to create polls if the API created the meeting. Permissions issue. I can show you the bug, pretty sure it’s in your platform. I can work around programmatically creating polls but more work for me.

Quinn

Hey @quinn,

If you could share an example or steps to reproduce, I’m happy to take a closer look! So far, I haven’t been able to reproduce on my end.

Thanks,
Will