Problem with "double click to convert"

I have a problem with converting zoom record. The host of my meeting sent me the file to convert “double click to convert” but I can’t convert it at all on my Mac (please see photo). Can anyone help me with it please?

Hi @sarahma17417 is this related to the Meeting SDK handling local recording? For questions on the standard Zoom application I’d recommend the Zoom Community, here: Zoom Community