PSTN to PSTN call missing from Call Logs

Phone
1

Description
We have made the following call flow scenario

  • PSTN 01425 to Main Attendant
  • Select Option 1 Dev Q
  • Answered by Zoom Agent Stephen
  • Stephen then initiates a consultative Transfer to PSTN 07801 – talks for 20 secs before completing the transfer
  • PSTN 01425 talks to PSTN 07801 for 50 secs before hanging up

However when we look at the Phone System Call Logs there are two issues

  1. The Queue Call log detail has no Transfer event shown - this is present if it is a Blind Transfer.
  2. There is no record of the PSTN to PSTN so 50 seconds of Billing information has been lost and is not linked to the call.
    When we request the Call Log details the JSON returned matches that shown in the Phone System Call Logs.

(currently the forum wont let me put the log image into the post, so will try to add after I have created it)

What do we need to access to get all the elements of the call scenario?

Call-Log-Missing-PSTN-PSTN
Call-Log-Missing-PSTN-PSTN1875×793 146 KB

Thank you
Stephen

2

Hi @stephen.parris ,

When you try to query with with both callLogId and callId you get the same response for each? Where do you have record of the PSTN to PSTN call?

Thanks!

4

The call was a defined call scenario that we instigated and recorded all the different elements on paper and recorded on the PSTN devices used.
Yes the use of callLogId and callId do not show any information about the Transfer and the 50 secs of PSTN to PSTN is nowhere to be seen

5

The call was a defined call scenario that we instigated and recorded all the different elements on paper and recorded on the PSTN devices used.
Yes the use of callLogId and callId do not show any information about the Transfer and the 50 secs of PSTN to PSTN is nowhere to be seen