Call Logs Question

Phone
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1

Hello Team.

I came across this call log ( pattern below) from API, but I’m struggling to connect them together
The two calls are related but I don’t see any variable that can link them together.

My goal is to search for the caller’s number and I would be able to see every recording for the entire session even if the call was transferred.

Can you review and advise?

Full Path:
Customer → IVR → Call Queue → Agent - > Transfer directly to another agent

Part 1 :
Customer → IVR → Call Queue → Agent
Call_Id : 7273549007284394565

Part 2 :
Agent - >Warm Transfer directly to another agent
Call_id : 7273549458255964843

1 Like
2

Hi @kencds ,

Which API endpoints are you using please?

4

Hi @gianni.zoom

I used /phone/call_logs/{call_id}

I tried that on both 7273549007284394565 and 7273549458255964843

but I don’t see any variable link them together. Not sure what I’ve missed here.

5

Hi @kencds ,

Messaging you for your developer email, app client id being used to authorize queries to the API and short recording of your workflow!

6

What about id?

image
image1162×44 2.99 KB

Is it the same? Please share complete response screenshots in our private message.

7

@gianni.zoom I tried posting the detail app id and post results for the two calls in the private message, let me know you receive them.

8

Hi @kencds , received and will take a look!