Call Logs Question

Phone
,
1

Hello Team.

I came across this call log ( pattern below) from API, but I’m struggling to connect them together
The two calls are related but I don’t see any variable that can link them together.

My goal is to search for the caller’s number and I would be able to see every recording for the entire session even if the call was transferred.

Can you review and advise?

Full Path:
Customer → IVR → Call Queue → Agent - > Transfer directly to another agent

Part 1 :
Customer → IVR → Call Queue → Agent
Call_Id : 7273549007284394565

Part 2 :
Agent - >Warm Transfer directly to another agent
Call_id : 7273549458255964843

2

Hi @kencds ,

Which API endpoints are you using please?

4

Hi @gianni.zoom

I used /phone/call_logs/{call_id}

I tried that on both 7273549007284394565 and 7273549458255964843

but I don’t see any variable link them together. Not sure what I’ve missed here.