I came across this call log ( pattern below) from API, but I’m struggling to connect them together
The two calls are related but I don’t see any variable that can link them together.
My goal is to search for the caller’s number and I would be able to see every recording for the entire session even if the call was transferred.
Can you review and advise?
Customer → IVR → Call Queue → Agent - > Transfer directly to another agent
Part 1 :
Customer → IVR → Call Queue → Agent
Call_Id : 7273549007284394565
Part 2 :
Agent - >Warm Transfer directly to another agent
Call_id : 7273549458255964843