PTZ Camera Pan/Tilt Functions Not Working with Zoom Video SDK (Web)

Video SDK
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1

@vic.yang @tommy I am facing an issue where the pan/tilt functions of my PTZ camera are not working when integrated with Zoom Video SDK (Web). However, the zoom function works fine. The commands do not return any errors, but there is no change in the camera’s position.

Setup Details:

  • External PTZ Camera Model: PTZ Pro 2 Specifications

  • Browser: Google Chrome (latest version)

  • Zoom Video SDK (Web) Version: [Please ask privately]

Observations:

  • The external PTZ camera only responds to zoom commands but not to pan/tilt commands.
  • I am unable to determine if this issue is related to the camera, the Zoom SDK, or browser compatibility.

I have recorded a video demonstrating the issue and will share it privately once requested by support.

Request for Help:

Can anyone provide insights into what might be causing this issue? Are there any known compatibility requirements or additional configurations needed for PTZ cameras in Zoom Video SDK (Web)? Any troubleshooting suggestions would be greatly appreciated.

Thanks in advance!

2

Hey @freelancer.nak

Thanks for your feedback.

You can check if the camera supports PTZ by looking at chrome://media-internals/ under Video Capture.

Additionally, you can use Google’s official demo to test if the camera supports it.

Thanks
Vic

3

Hey @vic.yang, @tommy,

Thanks for your response.

As I mentioned earlier, the zoom function of my PTZ camera is working, but the pan/tilt functions are not responding when using the Zoom Video SDK (Web). The chrome://media-internals report also indicates that only the zoom feature is functioning correctly.

Screenshot 2025-01-23 at 8.44.31 AM
Screenshot 2025-01-23 at 8.44.31 AM1920×972 47 KB

However, the same PTZ Pro 2 camera is working perfectly, including pan/tilt/zoom functions, with the Zoom Desktop Client without any issues.

Could you please confirm if there are any specific configurations or compatibility considerations required for using PTZ cameras with the Zoom Video SDK (Web)?

Thanks,
Naeem

4

Hey @freelancer.nak

Thanks for your response.

We rely on the browser’s capabilities.

The Video SDK offers stream.getFarEndCameraPTZCapability() to retrieve the PTZ capabilities of the remote camera and stream.getCameraPTZCapability() to retrieve the capabilities of the local camera.

Thanks
Vic

5

@vic.yang

Zoom Developer MVP

PTZ Camera Support for Browser-Based Zoom Video SDK

Hi Team,

We are using a Logitech PTZ Pro 2 camera with the Zoom Video SDK in a browser-based application. While the Zoom functionality works properly, we are experiencing an issue where the Pan and Tilt features are not working—only the Zoom function is operational.

We have already reached out to the Zoom Video SDK support team, but now we are looking for recommendations on PTZ cameras that are fully supported in a browser environment when using the Zoom Video SDK.

Could you suggest any PTZ cameras that have full PTZ support (Pan, Tilt, and Zoom) in a browser-based setup with Zoom Video SDK?

Thanks in advance for your help!

6

Hey @freelancer.nak

Thank you for reaching out to me.

I am currently testing with a BenQ camera, which supports PTZ.

Thanks
Vic

7

Hey Vic,

Thanks for the update!

Let’s give it a try, and I’ll update here if I have any questions or run into anything.

Appreciate it!

Best,
@freelancer.nak