We are trying to develop a Workato Recipe to mirror another supervisor/agent user. We have 2 instances of the Salesforce Client Integration setting labeled as “Salesforce Prod” and “Salesforce UAT”. When pulling the existing user’s profile , the client integration attribute is only listed as “Salesforce” and does not specify which Salesforce connection the user has that is selectable in the drop down. We need to identify the specific connection " Salesforce PROD" or “Salesforce UAT” then be able to update this attribute to the new user being created or just be able to update this attribute. We cannot find how this “connection” is defined in Contact Center user profile.
Hi @jp.ignacio
On the GET /contact_center/users/{userId} API you should see two response fields:
- client_integration
- client_integration_name
You should be able to use the client_integration_name to distinguish between your multiple Salesforce instances, and the value of this field should match the display name of the instance as you configure it in your Zoom Contact Center admin portal under Contact Center Management > Integrations.
Thanks,
Justin
Awesome. Thanks Justin, we’ll give it a shot!
This worked. I think this info should be posted on the Zoom CC API page .
Thanks !