Random user becomes host if the real host is forced to leave (ex: network disconnection/crash)

Hi Tommy, do you have an eta on this fix? I volunteer at a few schools and while they love the zoom platform the lack of host control post crash is a blocker to using zoom in the younger grades.

Hey @terry1, @betsy.bevilacqua,

I do not have an ETA on this. Due note this is a product feature request which you can submit directly here: zoom.us/feed.

This forum is for Zoom App Marketplace questions / support.

Thanks,
Tommy

If there are multiple co-hosts and the host leaves the meeting (internet disconnects, power outage, etc.) which co-host becomes the host? Can this be configurable?

Hey @d0paminefiend,

One of the Co-Host will become Host. Currently we don’t have a feature to configure who becomes the Co Host.

Thanks,
Tommy

Hi Tommy - we are also running into this. This seems critical from security perspective. It should be given high priority.

Why can’t the meeting simply continue without a host? I.e. I can configure the meeting to allow participants to enter the meeting before the hosts, isn’t it the same situation as if the host just gets disconnected?

Hey @rakesh1,

Please see my comment above:

@bragma, feel free to ask this to our product team at support.zoom.us. :slight_smile:

Thanks,
Tommy

I ran into the same problem. It’s been 4 days in a roll now, somehow I was being disconnected, then when I join back in, the student is the host, and if they don’t want to grant me the host, there’s nothing I can do, and if they mute me, I couldn’t even unmute myself. So I wonder if there’s a solutions for this kind of situation.
I was told there was a time when the host being disconnected, all the participants will be sent to waiting room.

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Hey @R2S_Academy,

Please bring this up with support.zoom.us, they can better assist.

Thanks,
Tommy

Can’t “they” create a setting option to move all participants into the waiting room until the host rejoins? Just the way it is before the host starts the meeting? This really is a critical piece for teachers to be able to safely use this application with students and monitor. Thanks for working on this!

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Hey @mariah.tidwell,

That is the proposed solution to our team. However, since this is on the product side, please use support.zoom.us.

Thanks,
Tommy

I don’t understand what you mean to visit support.zoom.us? That looks like a site for me to find help and tips. I don’t need tips if this feature isn’t available. Is there a place there for me to put in a request for this feature/setting to be added to share my concern?

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Hey @mariah.tidwell,

Apologies for the confusion. To reach out to our product team about this, you can go to this page to contact them: https://support.zoom.us/hc/en-us/articles/201362003

Thanks,
Tommy

Cautiously optimistic. In most recent (Aug 23, 2020) release notes, the Zoom Room has gained this functionality, to an extent:

The Zoom Room will now automatically become co-host if it was originally scheduled as the host of the meeting and joined after the alternative host, or if the Zoom Room rejoins the meeting after assigning a different host.

Thanks for sharing @cligre! :slight_smile:

-Tommy

I’m curious if there has been any further development in this? I looked through the most recent zoom update forms and don’t see anything. Does anyone have tips for how to deal with a teacher getting disconnected and leaving a zoom class full of children unsupervised? It would be really helpful if they just went into a waiting room.

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We are concerned for the same reason — when a teacher drops out, a student is made the host at random, and this is not good for every reason imaginable. Automatic waiting room seems the best solution. I hope Zoom dev team has this particular use case on their radar…

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Hey @enabeti, @cligre,

We are working on a feature where if there are no co hosts or account users present in the meeting, and the host gets disconnected, then everyone in the meeting will be moved into a waiting room until the host re joins. (ZOOM-151680)

Since this is a product enhancement, stay updated here:

https://support.zoom.us/hc/en-us/sections/201214205-Release-Notes

For additional questions regarding this feature, please reach out to support.zoom.us.

Thanks,
Tommy

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Hey @bragma , and everyone,

You can now move participants to the waiting room if the host dropped unexpectedly. You can read more about this feature here:

Thanks,
Tommy