RawAudioAPI seems to only return silence (data is only 0s)

Hi there,

I was instructed in Zoom Support to open a topic here to get assistance with regard to my issue. Previous discussion has taken place both here Setting up the AudioRawdataHelper - #2 by jon.zoom (through my colleague @tim.vandeurzen) and also in ticket 14606822 in Zoom Support

Tim has been trying to set-up the RawAudio API from the meetingsdk to record audio from a session. However, when he gives permission to the application to record, all he receives is buffers with only zeroes. Tim asked on the forums and it was suggested that he share his logs for analysis (which you can access and download through this Dropbox link Dropbox - ZoomMeetingAPI.exe_Video_4.log - Simplify your life)

He may well be doing something entirely wrong, but the forums, documentation and demo application have not helped clarify what that might be. Therefore we are reaching out to hopefully get more information this way.

Please let me know if the log that’s provided is helpful in understanding what the issue is.

Thanks,

Jonathan

Hi there,

I’m still looking for a response on this post. Can someone please get back to us as soon as possible so that we can sort this issue out?

Thanks,

Jonathan

Could someone get back to us to let us know that this problem is being investigated?

Please let me know if this issue is being investigated

Following up on this again