Receiving duplicate entries per event from the webhook configured

API and Webhooks
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1

Zoom API Events
phone.recording_transcript_completed
recording.transcript_completed

Description
Each instance of the above events is delivered as below,

  1. Zoom Phone (Direct Number): 2 times to our webhooks endpoint within a span of ~ 10 milliseconds
  2. Call Queue: No of times are equally proportional to the number of users added to the queue within a span of ~10 milliseconds approximately

While debugging this we have already verified the following from the Zoom API docs and Zoom Developer Forum,

  1. These are not retried requests for failed webhook delivery. (retries happen after 5 minutes at least according to the docs). Also, we are sending 200 OK acknowledgements to all received events under 3 seconds (as stated in the zoom API documentation)
  2. We verified that the same webhook endpoint is not added twice in the App Subscriptions setting

Error?
N/A

How To Reproduce
N/A

2

Hi @elisa.zoom ,

Need your attention on this matter!

Please let me know if you need any further detail(s)

This is top priority for our business needs and it’s currently blocking to proceed further

Thanks

3

Hi @vkothakota
Thanks for reaching out to us.
Am I understanding correctly that you are getting duplicate entries for both events?

phone.recording_transcript_completed
recording.transcript_completed

Could you please confirm that you have only one app working? what I mean by this is that if you have a production app and a separate app for testing, and if you are using the same endpoint in both of them, this could be the reason why you are getting the duplicate entrie

4

Hi @elisa.zoom

Thanks for the reply

We are receiving the duplicate entries even when the following event alone is configured

phone.recording_transcript_completed

And we only have one App configured with the endpoint where the events are expected to be posted

We have been trying to get a fix for this. Please provide the fix ASAP since it is causing the impact on the business

5

Hey @vkothakota
Thanks a lot for getting back to me.
I will send you a private message to request more information, please follow up there
Cheers
Elisa

6

Hi @elisa.zoom

I have replied in the private chat, please provide support accordingly. Thanks

Regards,
Vijayakanth

7

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