e399
May 21, 2020, 3:11pm
1
Description
I am trying to download MP4 and CC files that are given in the “All Recordings Completed” event.
The MP4 download URL looks like this:
https://zoom.us/rec/webhook_download/vs[REDACTED]Fi/98[REDACTED]hg
The CC download URL looks like this:
https://zoom.us/rec/play/vtt?fid=vs[REDACTED]Fi&type=cc/98[REDACTED]hg
Notice, the CC download URL has the extra “/98[REDACTED]hg” at the end of the URL when it shouldn’t be there. This makes the query parameter “type=cc/98[REDACTED]hg” when it should just be “type=cc.”
Error
This CC URL returns a 200 HTTP response code, but gives no data. Removing “/98[REDACTED]hg” from the URL returns the correct CC file.
Also, after cleaning up the URL, I can download it in a browser while logged in, but when I try to use that URL with the authorization header, it still returns a 200 HTTP response code with no data.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth Event Subscription
tommy
(Tommy Gaessler)
May 27, 2020, 6:02pm
2
Hey @e399 ,
Thanks for your bug report. We will investigate this and get back to you. (ZOOM-164861)
-Tommy
tommy
(Tommy Gaessler)
May 28, 2020, 4:39pm
3
Hey @e399 ,
In order for us to investigate further, we need the full recording url. Can you please email it and a link to this thread to developersupport@zoom.us ?
Thanks,
Tommy
tommy
(Tommy Gaessler)
July 28, 2020, 3:46pm
4
Hey @e399 ,
Are you still having this issue?
Thanks,
Tommy
e399
July 28, 2020, 4:16pm
5
Yes, I’m still having this issue. I have exchanged several emails with support and the issue was escalated last I heard (July 9).
I was planning on asking if there were updates today, so this is good timing on your part.
tommy
(Tommy Gaessler)
July 30, 2020, 7:26pm
6
Hey @e399 ,
Can you share another sample closed caption url with this issue? Feel free to share it here if it is just a test meeting. (ZOOM-164861)
Thanks,
Tommy
e399
July 30, 2020, 8:15pm
7
I made a new recording and emailed the bad CC download link in the existing email chain (I do not want to share it here).
1 Like
tommy
(Tommy Gaessler)
August 3, 2020, 10:01pm
8
Thanks @e399 , we will get to you shortly.
-Tommy
e399
September 10, 2020, 2:27pm
9
This is still an issue, any updates @tommy ?
will.zoom
(Will)
September 14, 2020, 7:05pm
10
Hi @e399 ,
Our team is still working on this—I’ve just followed up with them and hope to have an update for you shortly.
Thanks,
Will
tommy
(Tommy Gaessler)
September 23, 2020, 5:17pm
11
Hey @e399 ,
We have found the bug, and are working to fix it asap. I will update you once it is fixed.
Thanks,
Tommy
tommy
(Tommy Gaessler)
October 19, 2020, 3:41pm
12
Hey @e399 ,
This is currently scheduled to be fixed in our December release.
Thanks,
Tommy
1 Like
tommy
(Tommy Gaessler)
December 2, 2020, 5:16pm
13
Hey @e399 ,
This has been pushed to our January release. I will notify when it is fixed.
Thanks,
Tommy
e399
December 2, 2020, 5:47pm
14
Thanks for the update. Let me know if you need me to test anything.
Thanks for your patience, @e399 !
tommy
(Tommy Gaessler)
December 10, 2020, 4:45pm
16
Hey @e399 ,
This should be fixed sometime this month!
-Tommy
e399
January 4, 2021, 1:43pm
17
I can confirm, this is fixed now. Thanks for your help!
Awesome, glad we could help, @e399 ! Thanks again for raising this with us.