Thanks for reaching out about this—to confirm, have there been any changes to your plan or licenses recently? (e.g., gone from a Business license to a Pro license?)
This could be one reason for this—let me know if that might be the case,
Will
Thank you for confirming. Can you please share the following details with us at developersupport@zoom.us so that we can take a closer look at this for you:
Account ID
Full raw webhook payload you’re receiving without the CC file
If possible, a previous payload that included the CC file