Closed captions file missing from recording completed event

The “recording completed” event no longer includes closed captions (CC). The last event I received that had captions was on 2021-05-06.

Missing CC file entry in payload.object.recording_files array in the “recording completed” event.

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Setup webhook
  2. Start cloud recording
  3. Type closed captions
  4. Stop recording
  5. When webhook is received, look at list of files in payload.object.recording_files

Screenshots (If applicable)

Additional context
Example file entry for closed caption (from an old webhook event)

    "meeting_id": "5kr7XOk...",
    "recording_start": "2020-05-21T13:38:32Z",
    "recording_end": "2020-05-21T13:39:54Z",
    "file_type": "CC",
    "download_url": "https://..."

Hi @e399,

Thanks for reaching out about this—to confirm, have there been any changes to your plan or licenses recently? (e.g., gone from a Business license to a Pro license?)

This could be one reason for this—let me know if that might be the case,

I have not made any change to the plan or licenses. The Account Profile page still shows the Account Type as Business (Named Host).

Hi @e399,

Thank you for confirming. Can you please share the following details with us at so that we can take a closer look at this for you:

  • Account ID
  • Full raw webhook payload you’re receiving without the CC file
  • If possible, a previous payload that included the CC file

Thank you,

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