1. Background and Purpose of the Request
We are currently developing an online medical consultation SaaS using Zoom Video SDK (Web v2.2.5). In our application, we have encountered an issue where participants may disconnect unexpectedly without a proper “leave” event, causing “ghost users” to remain in the session.
Since our service manages participant limits strictly, these ghost users prevent new participants from joining the session even when there is actual capacity. To resolve this, we would like to implement a feature to programmatically remove these ghost users using the following API:
-
Endpoint:
PATCH /videosdk/sessions/{sessionId}/events -
Action:
user.remove
2. Previous Steps and Current Obstacles
We previously contacted the Zoom Technical Support team regarding this matter and were advised to submit a request through the Developer Forum. However, when attempting to log in with our Video SDK account (Build Platform), we encountered the following error: “You cannot authorize Zoom Developer Forum Log-in Helper.”
Due to this authentication issue, I am posting this request from my personal Zoom account as a temporary measure.
3. Inquiries
Q1: Could you please clarify why our Video SDK-specific account is unable to log in to this forum? We would like to understand if there are specific requirements or known limitations for Build Platform accounts.
Q2: Would it be possible to enable the user.remove API for our SDK account through this post?
Thank you for your time and assistance. We look forward to your guidance on this matter.
Sincerely,
Hiroaki Kawai