Continuing the discussion from [Need Help Finding Call Queue Historical Reports and User Performance Reports Data in Zoom API](https : / / devforum . zoom . us / t / need-help-finding-call-queue-historical-reports-and-user-performance-reports-data-in-zoom-api/114532/5): I would like to request the …

We would like to express our strong support for the addition of these two critical API endpoints to the Zoom platform. Regarding Call Queue Historical Reports, our team relies on the call queue management system to monitor and optimize the performance of our customer service operations. Access to d…

Hi! I would like to know if these capabilities will be implemented in the near future. Our organization relies heavily on Zoom data for its operations. Our Data Science team is looking for ways to make it easier for them to automate and streamline the data.

Adding to this thread and this FR is in our roadmap. I will keep you posted on the release date @shcherukuri FYI @gianni.zoom

Appreciate your help and time on this! Can’t wait for the feature to be implemented! Thank you!!

Hello, @elisa.zoom , @gianni.zoom ! Do y’all have any updates on the timeline for this feature request?

I just re engaged with our Engineering team @shcherukuri I will get back to you with an update soon

Thank you. I’ll be waiting to hear back from you.

Hi @shcherukuri Thanks for your patience here. I was able to get a word with the PM for these endpoints, and they have shared we have this endpoint available that will give you an obervie of call queue analytics [image] Phone APIs You can access information from Zoom with Zoom Phone A…

Request for Zoom API Endpoints: Call Queue Historical Reports and User Performance Reports

Feature Requests

gianni.zoom (Gianni) May 21, 2025, 7:33pm 5

Linking feature request here: Need Help Finding Call Queue Historical Reports and User Performance Reports Data in Zoom API - #5 by shcherukuri

Topic		Replies	Views
Need Help Finding Call Queue Historical Reports and User Performance Reports Data in Zoom API API and Webhooks api-requests , api	6	430	August 31, 2024
Analytics & Reports -> Zoom Phone Reports and Dashboards phone	0	198	August 21, 2025
GET Call queue details API API and Webhooks	1	654	June 16, 2020
Phone System Usage Reports API Endpoint API and Webhooks	1	303	August 31, 2023
Zoom Phone / Contact Centre Data Data API and Webhooks phone	0	29	February 5, 2026

Request for Zoom API Endpoints: Call Queue Historical Reports and User Performance Reports

Related topics