Continuing the discussion from [Need Help Finding Call Queue Historical Reports and User Performance Reports Data in Zoom API](https : / / devforum . zoom . us / t / need-help-finding-call-queue-historical-reports-and-user-performance-reports-data-in-zoom-api/114532/5):
I would like to request the addition of new API endpoints to enhance the Zoom platform’s capabilities for retrieving specific report data. Currently, our team is utilizing Zoom for various communication needs and heavily relies on comprehensive data analysis to assess performance and optimize our operations.
However, we have noticed that the current API offerings do not include endpoints for retrieving:
Call Queue Historical Reports - This data is essential for understanding trends and metrics related to call queues over a period, such as call volumes, wait times, and other performance indicators.
User Performance Reports - Data regarding individual user performance metrics would greatly aid in performance reviews and identifying areas for improvement.
These reports are crucial for our operational efficiency, allowing us to analyze and respond to performance trends and optimize our team’s efforts more effectively.
Implementing these endpoints would greatly enhance the Zoom API’s utility, providing more comprehensive data access and enabling more sophisticated data-driven decision-making.
Thank you for taking this request into account. We eagerly anticipate the inclusion of these features in upcoming Zoom API releases, as they will greatly benefit all users by providing enhanced data access and reporting capabilities.
Best regards,
Antony.