Restarting local video takes a long time. Missing method in documentation

i am using Fully Customizable Web Sdk for zoom integration in our website. But whenever i try stopping and restarting local video quickly it takes a long time to re-render the video. Sometimes it takes almost like a min or two to get the local video feed back again.

I tried searching for a way to clear the canvas manually. Found “clearVideoCanvas()” method in documentaion online. But the doc i got from does not have this method.

Here are my questions:

  1. How to facilitate quick start/stop video functionality?
  2. How do i clear the canvas manually?
  3. Why is there a mismatch between online documentation and the one i got ?
  4. What is the latest version of Fully Customizable Web Sdk ? is it 1.0.0?
  5. If there is a newer version (> 1.0.0) of Fully Customizable Web Sdk how do i get it?

Steps to Reproduce:
i. Initiate a client
ii. Start video
iii. Stop video and try restarting the video quickly
iv. Do this couple of times

Re-rendering the local video takes a lot of time

Fully Customizable Web Sdk:
version: 1.0.0


  • Device: Desktop
  • OS: Linux and Windows
  • Browser: Chrome, FireFox

Any help will be greatly appreciated. Thanks in advance

Md. Mehedi Hasan
Software Engineer

Hey ,

Thanks for letting us know about this issue. We are investigating it and will report back soon. (CS-3067)