Rooms Schedule Update Does Not Work

API and Webhooks
1

Description
I use cancel and schedule to update the Rooms schedule.
But sometimes one or both don’t work.
But sometimes it’s completely successful.

Error
No Error

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
POST https://api.zoom.us/v2/rooms/{roomId}/meetings
※Schedule and Canel

How To Reproduce (If applicable)

  1. cancel Rooms schedule
    Request :
    {
    “method”: “cancel”,
    “params”: {
    “meeting_info”: {
    “topic”: “test”,
    “start_time”: “2020-07-09T20:00:00”,
    “duration”: 90,
    “timezone”: “Asia/Tokyo”
    }
    }
    }

Responce :
{
“jsonrpc”: “2.0”,
“result”: {
“room_id”: “l7HcriKoQKWiZL-plABc9Q”,
“send_at”: “2020-07-09T09:46:41Z”
},
“id”: “db11eee1-942d-46a3-b95c-ca8f52136ac7”
}

  1. Reschedule Rooms
    Request:
    {
    “method”: “schedule”,
    “params”: {
    “meeting_info”: {
    “topic”: “test2”,
    “start_time”: “2020-07-09T20:00:00”,
    “duration”: 90,
    “timezone”: “Asia/Tokyo”
    }
    }
    }

Responce:
{
“jsonrpc”: “2.0”,
“result”: {
“room_id”: “l7HcriKoQKWiZL-plABc9Q”,
“send_at”: “2020-07-09T09:46:42Z”
},
“id”: “c09cb931-ac9b-43c4-8161-379b6fa04967”
}

The response seems to be successful.
However, it may not be reflected in the calendar on the Rooms controller.

What’s wrong?

2

Hey @tajima-a,

Can you send me a Zoom Room ID and request body JSON log of when this does not work so I can check the logs?

Thanks,
Tommy

3

Hi, @tommy

Zoom Room ID : 577P6P64SwKA1rMpsUjlbg

  1. cancel
    Endpoint : https://api.zoom.us/v2/rooms/577P6P64SwKA1rMpsUjlbg/meetings
    Request Body :
{
	"method": "cancel",
	"params": {
		"meeting_info": {
			"topic": "test",
			"start_time": "2020-07-15T10:30:00",
			"duration": 30,
			"timezone": "Asia/Tokyo"
		}
	}
}

Responce Body :

{
	"jsonrpc": "2.0",
	"result": {
		"room_id": "577P6P64SwKA1rMpsUjlbg",
		"send_at": "2020-07-15T00:25:33Z"
	},
	"id": "8aaf8b76-f51d-49b3-9ded-cb5588e4d457"
}
  1. schedule
    Endpoint : https://api.zoom.us/v2/rooms/577P6P64SwKA1rMpsUjlbg/meetings
    Request Body :
{
	"method": "schedule",
	"params": {
		"meeting_info": {
			"topic": "test2",
			"start_time": "2020-07-15T10:30:00",
			"duration": 30,
			"timezone": "Asia/Tokyo"
		}
	}
}

Responce Body :

{
	"jsonrpc": "2.0",
	"result": {
		"room_id": "577P6P64SwKA1rMpsUjlbg",
		"send_at": "2020-07-15T00:25:34Z"
	},
	"id": "a186f762-a3e2-4f1a-a772-9f40d8b3ff25"
}

At this time, the schedule “test” could be deleted, but the schedule “test2” was not created.

4

Thanks @tajima-a,

Our engineering team is looking into this. (ZOOM-177975)

I will get back to you with an update.

-Tommy

5

Hi, @tommy

Thank you for your investigation.
When will you let me know the result?

6

Hey @tajima-a,

Our engineers are looking into it, and have asked what your local timezone is so we can debug further.

Can you please provide your local timezone?

Thanks,
Tommy

7

Hi, @tommy

My local timezone is Asia/Tokyo.

Thanks

8

Thanks @tajima-a,

I will keep you updated on the resolution.

-Tommy

9

Hey @tajima-a,

We found the issue. It appears you exceeded our rate limits when calling the Cancel and Schedule Zoom Rooms API. Please try waiting longer in between requests and it should work. :slight_smile:

Thanks,
Tommy

10

Hi, @tommy

Thank you for your investigation.

I tried waiting 3 seconds between requests, but sometimes it didn’t work.
In this case, the response body was normal as shown in the previous example.
As a system requirement, how many seconds does the RoomsAPI need to wait between requests?

11

Hey @tajima-a,

I will let you know shortly. I am confirming with our engineers.

Thanks,
Tommy

12

Thank you, @tommy
I look forward to your reply.

13

Hey @tajima-a,

Our engineers have suggested a time of 3-10 seconds.

Thanks,
Tommy