Screen Sharing Error on Mac Safari 18.0.1 After Canceling Permission

Video SDK Web
1

I’m experiencing an issue with screen sharing on Mac Safari Version 18.0.1 (20619.1.26.31.7). After clicking “Cancel” on the initial screen share permission dialog, all subsequent screen sharing attempts fail with the following error:
{type: ‘INVALID_OPERATION’, reason: ‘user deny screen share’}
However, the permission was allowed as picture shown.
Here are the relevant details:

  • Device type: Mac
  • Browser: Safari 18.0.1 (20619.1.26.31.7)
  • Error code: INVALID_OPERATION
  • Troubleshooting steps taken:
    • Attempted multiple screen share initiations
    • Verified the issue occurs consistently after initial denial

Below is the code snippet for the screen sharing implementation:
toggleShare(isShare) {
if (isShare) {
if (mediaStream.isStartShareScreenWithVideoElement()) {
mediaStream.startShareScreen(document.querySelector(‘#chat-share-video’)).then(() => {
$(“#chat-shareVideoContainer”).show();
$(“#chat-shareCanvasContainer”).removeClass(“flex-align-items-center”);
$(“#chat-shareCanvasContainer”).hide();
}).catch((error) => {
adapter.server.SendSysMessage(adapter.currentIceLink.conversationId, “resetShareScreen”, (res) => {});
console.log(‘error =>’, error)
})
} else {
mediaStream.startShareScreen(document.querySelector(‘#chat-share-canvas’)).then(() => {
$(“#chat-shareVideoContainer”).hide();
$(“#chat-shareCanvasContainer”).addClass(“flex-align-items-center”);
$(“#chat-shareCanvasContainer”).show();
}).catch((error) => {
adapter.server.SendSysMessage(adapter.currentIceLink.conversationId, “resetShareScreen”, (res) => {});
console.log(‘error =>’, error)
})
}
} else {
mediaStream.stopShareScreen().then(() => {
adapter.server.SendSysMessage(adapter.currentIceLink.conversationId, “resetShareScreen”, (res) => {});
$(“#chat-shareVideoContainer”).hide();
$(“#chat-shareCanvasContainer”).removeClass(“flex-align-items-center”);
$(“#chat-shareCanvasContainer”).hide();
}).catch((error) => {
console.log(‘error =>’, error)
})
}
}
Has anyone encountered this issue or knows a workaround? Any assistance would be greatly appreciated.

2

Hey @Betil

Thanks for your feedback.

This issue is quite similar to one we encountered before, and it is related to the Safari version. Upgrading Safari to a newer version should resolve the issue.

Thanks
Vic

3

Thanks, I’ll try the solution.

4

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