Sdk_credentials_not_found

App Marketplace
1

Description
When trying to access my Created App SDK credentials, the web page has three errors and my credentials cannot be accessed.

Error
sdk_credentials_not_found
Method Not Allowed
application_not_found

Sorry, something went wrong. Please try again later.

Which App?
Both applications are deactivated and are not published.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Login to my account
  2. Go to created Apps
  3. Click on Created App and receive errors (redirected to a create app form as if the app doesnt exist).

Screenshots

zoom_api_error
zoom_api_error1869×748 119 KB

Additional context
I am posting this issue with my personal account, but the error is happening with my employer account. My personal account has a created app that I can access no problem, so this seems to be an issue with my employers account.

2

Hey @garettskaar,

This can happen if say account A creates an SDK App, but then account A gets merged into a company account, say account B.

Did the original SDK App account get merged to a business Zoom account? Let me know the account # and I will be happy to help.

Thanks,
Tommy

3

Hey Tommy,

Thanks for getting back to me, the applications have not been merged. After creating the web application and desktop application (we are doing some prototyping) I was able to retrieve and use the SDK credentials just fine. Now when I click on the created apps I get the error.

Here is the email for the developer account, I am not sure where the account number would be located.

Thanks

4

Thanks for the details @garettskaar! :slight_smile:

We are working to fix your SDK app asap. (ZOOM-170844)

Thanks,
Tommy

5

Hey Tommy,

Wanted to check into the SDK/API credentials issue. I still can’t access the the credentials for either JWT or SDK. Is there anything more I can provide to help? Can we simply delete them and create new app credentials?

Thanks

6

Hey @garettskaar,

Sorry to hear that! Let me escalate this for you.

Thanks for your patience,
Tommy