Can not create JWT app

API and Webhooks
1

Description
https://marketplace.zoom.us/develop/create
Can not create JWT app from the url above.

Error
It gives me error api_credentials_not_found

Which App?
JWT

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Log in and Go to https://marketplace.zoom.us/develop/create
  2. Click a create button of JWT App
  3. Type something for the name of the app.
  4. See error

Screenshots (If applicable)

App_Marketplace
App_Marketplace998Ă—535 42.2 KB

2

I have the same issue.

3

here too.
It is not possible to create a new JWT app

4

Same problem and looking forward to someone finding a solution

5

I have the same issue

6

Same problem already few hours

7

Hi all, thank you for bringing this to our attention. We’re currently working to resolve this.

If you are experiencing this problem, please Direct Message me your Account ID.

4 Likes
8

Same problem and looking forward to someone finding a solution also.

9

I have the same issue

10

I also have the same issue

11

Hello Michael,

We are having the same issue.

Steve Kompolt

12

Hi michael,

our team too is waiting to get it resolved.

Thanks

13

I have the same issue

14

Hi everyone,

We are working on fixing this problem. There could be a delay of five minutes between account creation and JWT App properly working. If you are still facing the issue, could you send either me or Michael your Zoom Account IDs via message? Thank you.

3 Likes
15

Same Issue here… Cannot create JWT App

16

Same for me, private message sent with my Zoom ID.

Chrome shows the following in the developer console upon attempting to create a JWT account. Perhaps that will help you track it down via logs. Visually it’s the same error/screenshot as the OP.

{status: 500, error: “Internal Server Error”, message: “api_credentials_not_found”,…}

status: 500
error: “Internal Server Error”
message: “api_credentials_not_found”
tid: “c17ce50a74a98b04”
sid: “c17ce50a74a98b04”
timestamp: 1586066377347

17

I have forwarded the information that you provided to the related team. I will let you know once I have an update. Thank you for your patience.

3 Likes
18

same issue here… this has been a problem since last night. waiting on resolution.

20

We have been facing this issue from last 20 hours now. Pls get this corrected urgently ASAP as a lot of people are getting affected. Will Appreciate early response.

21

Same problem here, cannot create JWT app…