SDK not initializing returning code MobileRTCAuthError_OverTime

Description
When initializing the SDK, it is returning the error code MobileRTCAuthError_OverTime. I can’t seem to find any documentation on what this is. I think it might be a new status code. After this, trying to trigger a join meeting, a spinner comes up but nothing happens.

Two things have changed for us.

  1. we changed to a new tenant.
  2. I upgraded to the newest version of the SDK

Which version?
5.0.24433.0616

To Reproduce(If applicable)
Steps to reproduce the behavior:
Initialize SDK

Hi @tashmore,

Thanks for the post. If you are getting MobileRTCAuthError_OverTime, it means SDK is not able to connect to our service and the initialization was not a success. So you won’t be able to use the meeting services like join a meeting. What is the web domain you are using? Are you using any VPN or proxy?

Thanks!

Hey @carson.zoom,

It appears to be working fine now. Must have just been a glitch.

We switched over to the nebraskamed.zoom.us domain. I wanted to make sure it wasn’t a bug with that.

Thanks!

Hi @tashmore,

Thanks for the reply. Normally the web domain should be “zoom.us”, if you have a special domain and the associated backend services with us, then the issue you were facing might a backend issue.

Thanks!

@carson.zoom @tashmore I had same issue. It works on simulator and colleagues’ phones. Just not work on my phone. It worked yesterday.
Here is the log

2021-01-21 14:41:18.309765+0800 ourbethel[433:13073] old data has cpoied done
2021-01-21 14:41:18.311010+0800 ourbethel[433:13073] [logging-persist] cannot open file at line 44580 of [02c344acea]
2021-01-21 14:41:18.311035+0800 ourbethel[433:13073] [logging-persist] os_unix.c:44580: (0) open(/var/mobile/Containers/Data/Application/B7FBCE28-166C-4059-BFCD-9685D13387F8/Documents/data/zoomus.tmp.db) - Undefined error: 0
2021-01-21 14:41:18.312693+0800 ourbethel[433:13073] [logging] table zoom_meet_participants already exists in “create table zoom_meet_participants (itemID integer64, name text, avatar text,snsID text, snsType integer, deviceID text,roleType integer);”
2021-01-21 14:41:18.312867+0800 ourbethel[433:13073] [logging] table zoom_kv already exists in “create table zoom_kv (key text, value text, section text);”
2021-01-21 14:42:02.966729+0800 ourbethel[433:13073] nZoomSDKInitializeResult, errorCode=8
2021-01-21 14:42:02.987 [info][tid:com.facebook.react.JavaScript] [Error: Error: 8]

MobileRTCSDKInitContext *context = [[MobileRTCSDKInitContext alloc] init];
  context.domain =  @"zoom.us";

Set domain to zoom.us solved this issue.

1 Like

Hey @qiankunli,

I am happy to hear your issue has been resolved :slight_smile:

Thanks!
Michael

The has the same issue. I try to set the domain with zoom.us but did not solve it. Work well on the simulator and with the real device it’s not working

I am using Meeting SDK v5.16.6. It worked several days ago. Just found the same issue from yesterday.
iOS: onMobileRTCAuthReturn 8(MobileRTCAuthError_OverTime)
Android: ‘[onZoomSDKInitializeResult]’, '{“internalErrorCode”:5003,“errorCode”:3}

This issue affects our all product app users. Please help!