ServiceNow Notify Integration Now Bringing User to Registration Page

API and Webhooks
1

Description
When using Zoom with ServiceNow Notify previously, the meeting would open when I went to start a conference call. Seems like recently this changed and we are now brought to a registration page instead of going to the meeting as the host. It still creates the meeting, but I have to ignore the registration page and then go back into Zoom to launch the meeting.

Error
The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OuAuth

image
image2102×1592 142 KB

2

Hey @klombard,

Thanks for reaching out about this, and happy to look into this for you.

Do you happen to know if you were signed into your Zoom account already when you started this flow in the ServiceNow app (or if you maybe had an already existing Zoom session open under a separate account)? This could affect the flow for you, and just want to rule that out first.

Let me know, thanks!
Will