[SOLVED] Cannot enable Zoom App SDK for my Zoom Contact Center app

Contact Center
1

I am trying to follow this guide to create an app which integrates with Zoom Contact Center: https://developers.zoom.us/docs/contact-center/apps/create-zcc-apps/#step-3-select-zoom-products-and-features

Step 3 substep 4 says the following:

In the In-client App Features section, select the Zoom features available to your app users in the Zoom client. To build Contact Center apps, it is mandatory to use https://appssdk.zoom.us/classes/ZoomSdk.ZoomSdk.html; enable Zoom App SDK and select + Add APIs to add APIs and events.

Problem: I cannot check the Zoom App SDK option. It says “This feature is not available based on the product you select.”. Here is a screenshot: https://imgur.com/53D7UcP

I do have “Contact Center” checked under “Select where to use your app” per step 1 substep 1: https://imgur.com/3tQFLIe

I also have added Home URL which is valid according to the OWASP checks.

Question: How do I check the Zoom App SDK option for use with Zoom Contact Center? Is the guide outdated? I think I do not want my app to work with Team Chat or Rooms, but I am not sure.

2

Your app needs to be a user level app. Can you switch it from ‘admin’ to ‘user’ ?

3

You’re right, Justin. In the Basic Information page, I changed “Admin-managed” to “User-managed” and was able to select the Zoom App SDK.

This detail was mentioned earlier in the tutorial, but I missed it:

  1. In the Select how the app is managed section, select user-managed.