Sometimes camera don't starts and we get the error - Camera is starting, please wait

Video SDK
1

Hi Team,
I am getting this issue on JavaScript console “Camera is starting, please wait”. “INVALID_OPERATION” and Camera didn’t start even if we wait for long time.

2
  • {type: ‘INVALID_OPERATION’, reason: ‘Camera is starting,please wait.’}
  1. reason: “Camera is starting,please wait.”
  2. type: “INVALID_OPERATION”
  3. [[Prototype]]: Object

same error

3

Hey @divesh.pal @cynthiafernandes2994

Thanks for your feedback.

Could you share the env information or code snippets when the issue occurs? Including but not limited to the browser version, OS version, Video SDK version, camera model, etc.

Thanks
Vic

4

@vic.yang , @tommmyy890 , @donte.zoom same issue also happening on our web app, we are using zoom video sdk react demo app code as it is in our app and still facing this issue ( videosdk-web-sample/react-demo at master · zoom/videosdk-web-sample · GitHub).

Zoom video SDK web version: 1.9.0
Device: iPhone 7+
OS: iOS 15.4

5

Hey @arfa.ahmed

Thanks for your feedback.

Sorry for the delay in updating the GitHub sample app. We are working on it and will release the update soon. Thank you for your understanding.

Thanks
Vic