Specs for IP address access control setting's effect on downloading cloud recording via download_url provided in webhooks

API and Webhooks Meetings
1

API Endpoint(s) and/or Zoom API Event(s)

  • IP address access control described in the Zoom Support page with title " Managing cloud recording settings"
  • download_url provided in recording.completed webhook

Description
What is the correct spec for the effect of IP address access control on the download_url provided in recording.completed webhook?

We believe that some years ago, if a user restricted access on their cloud recordings with the IP address access control, download using the download_url was prohibited. We had several customers experiencing this and the dev forum post (title: Recording file download fails) is also an evidence for that.

We are currently planning changing the IP address we use, so we’ve done some manual testing, but now the IP address access control settings don’t seem to interfere with downloading from the download_url. This is a totally different behavior than before.

What is the correct spec for this setting? We need to know that so that we can inform our customers correctly.

How To Reproduce
Steps to reproduce the behavior:
*1. Setup IP address access control with some dummy IP.
*2. Create some cloud recording and wait for recording.completed webhook.
*3. See if downloading the media via download_url from a different IP than setup in #1 succeeds or not.

2

@elisa.zoom
Could I ask for your help, please?

3

Hi @Masahiro
Sorry for the late reply here!
I missed the notification.
Have you reviewed this support article? https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

Let me know if this helps

4

@elisa.zoom
Thank you for the input! But sadly, I don’t think firewall is the matter, because our server that downloads media successfully downloaded for customers without the IP address access control and failed for those with the setting.

The problem is just as I’ve descrived.

We believe that some years ago, if a user restricted access on their cloud recordings with the IP address access control, download using the download_url was prohibited. We had several customers experiencing this and the dev forum post (title: Recording file download fails) is also an evidence for that.

We are currently planning changing the IP address we use, so we’ve done some manual testing, but now the IP address access control settings don’t seem to interfere with downloading from the download_url. This is a totally different behavior than before.

Does the “IP address access control” setting interfere with the download?

5

Thanks for the clarification @Masahiro
So, can you confirm that even with the setting “IP address access control” enabled, you able to download recordings?

6

@elisa.zoom

So, can you confirm that even with the setting “IP address access control” enabled, you able to download recordings?

Yes.

7

Thanks for getting back to me @Masahiro
Allow me some time to look further into this and will get back to you

1 Like
8

Hi @Masahiro
I just sent you a DM, could you please follow up accordingly