Spotlight view inconsistent

We are using the Zoom Client SDK with a 20 person test, all using the same browser (Chrome on Windows) and spotlight was working VERY inconsistently -

  • Those who were able to see gallery view could see 4 spotlighted at a time
    • When the 5th spotlight was added, they could only see that single 5th spotlight
  • The people who could only see speaker view could only see one spotlighted speaker at a time, always the most recent speaker to be spotlighted.
  • For some people, when the 5th speaker was spotlighted, the Zoom screen went black and they were disconnected from the meeting, including 2 spotlighted speakers themselves.


Which Web Client SDK version?
Web Client SDK version 1.9.6

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join a Zoom Meeting in Browser using the SDK

  2. Host activates spotlight view

  3. Viewers confirms they can see 1, 2, 3, 4 or 5 spotlighted viewers

Device (please complete the following information):

  • Device: Laptop
  • OS: Windows 10
  • Browser: Chrome
  • Browser Version [92.0.4515.107]

Additional context
We tested with 20 users, all on Windows 10, all on Chrome 92.0.4515.107 and all had different results

Hi @rkhassen-EEG,

Similar to the other post you created, can you please check to make sure you’re leveraging the origin trials outlined here:

Let me know—thanks!

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