Hi Zoom Developers,
I’m trying to enable RTMS for a Zoom App / General app and need help identifying the missing configuration, entitlement, or developer-plan requirement.
Summary:
- zoomSdk.startRTMS() returns successfully in the Zoom Meeting client.
- Zoom then shows an in-client message such as “failed to access meeting content” / “This app is disabled. Contact your organization’s admin for support.”
- The meeting.rtms_started webhook never reaches our RTMS endpoint.
- Our server/worker receives zero inbound traffic, so this appears to fail before Zoom connects to our backend.
App / environment:
- App type: General app / Zoom App, user-managed
- Mode: Production Beta Test / internal testing
- Host: signed in as account admin/authorized user
- Meeting: scheduled Zoom meeting, hosted by the authorized admin user
- Account setting “Share realtime meeting content with apps” is enabled
- App is installed/authorized for the host/admin user
- Auto-start/access for shared realtime meeting content is enabled for the app
Scopes currently enabled:
- zoomapp:inmeeting
- meeting:write:open_app
- meeting:read:meeting_audio
- rtms:read:rtms_started
- rtms:read:rtms_stopped
- rtms:read:rtms_interrupted
Event subscriptions:
- meeting.rtms_started
- meeting.rtms_stopped
- meeting.rtms_interrupted
Endpoint:
- Event notification endpoint is configured and publicly reachable over HTTPS.
- RTMS worker health check is healthy.
- We see no request logs, no edge/WAF logs, and no webhook traffic when startRTMS() is called.
Observed client flow:
- User starts Guide session inside Zoom app.
- App calls zoomSdk.config().
- App calls zoomSdk.startRTMS().
- startRTMS() returns success.
- Zoom does not report an active RTMS stream.
- No meeting.rtms_started event is delivered to our endpoint.
Additional context:
I was advised that RTMS access may require purchasing developer/SDK credits or enabling a developer plan. I purchased $100 of developer SDK credits because I believed that was the path to enable RTMS access. However, RTMS still does not start successfully, and meeting.rtms_started is still never delivered to our endpoint.
Zoom Support said this is likely an account-level provisioning, app capability configuration, or authorization state problem, but closed the ticket and directed us here.
Questions:
- Can RTMS be tested in Production Beta Test mode before public Marketplace publication/review?
- Does RTMS require backend enablement/allowlisting even after the RTMS request form is submitted?
- Is public Marketplace publication required before meeting:read:meeting_audio and RTMS events actually work?
- What exact configuration causes startRTMS() to return success while Zoom still blocks meeting content access?
- Is “This app is disabled. Contact your organization’s admin” related to RTMS meeting-content authorization, app activation state, or account-level RTMS provisioning?
- Do Zoom Build Platform SDK credits enable RTMS access, or is RTMS specifically tied to the Zoom Developer Pack / pay-as-you-go plan?
- If credits were purchased under the wrong developer product, can they be applied to RTMS access, or is a separate Developer Pack subscription required?
Any guidance on the required app/account state for beta testing RTMS would be appreciated.Before Creating a New Topic:
If you’re experiencing unexpected App Marketplace behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the following support links:
- General Troubleshooting: Support - Zoom Developer Platform
- To Submit a Ticket for Unexpected App Behavior: Official Zoom Support | Help Center
- For General & Integrations Related Guidance: https://community.zoom.com/
- For Troubleshooting Webhooks: Guide: "We Are Not Receiving Webhooks As Expected" -- Here's What to Do! - #2
Format Your New Topic as Follows:
Description
Details on your question, workflow or the problem you’re trying to solve.
How To Reproduce
Steps to reproduce the behavior including:
1. Authentication method or app type
2. Any errors
Looking to discuss the use of apps integrations on the Marketplace?
Join the Zoom user community conversation at https://community.zoom.us.
