startRTMS returns Success but RTMS session is never created

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Hello Zoom Developer Support,

Please verify RTMS entitlement and backend provisioning for my Zoom account and development General App.

App information:

  • App name: GetOrderRTMS (Development)

  • App type: User-managed General App / Surface App

  • Zoom account email: onetwoegg@gmail.com

  • Meeting ID: 89234486453

  • Failure timestamp: 2026-07-27 16:41:26 UTC

  • Platform: Zoom Workplace for macOS

  • Zoom client version: 7.0.5.81138

Issue:

Our in-meeting Zoom Surface App calls startRTMS(). The Zoom Apps SDK returns “Success”, but the RTMS session is never created. A few seconds later, Zoom displays:

“Your app failed to access meeting content”

No meeting.rtms_started webhook is generated.

Client-side diagnostics:

  • auth.status: authorized

  • auth.upgradable: true

  • runningContext: inMeeting

  • unsupportedApis: []

  • startRTMS response: “Success”

  • getRTMSStatus before start: {“rtmsStatus”:[]}

  • getRTMSStatus immediately after start: {“rtmsStatus”:[]}

  • getRTMSStatus three seconds after start: {“rtmsStatus”:[]}

  • onRTMSStatusChange never fires

Configuration already completed:

  • The app is installed and authorized through Local Test.

  • Zoom App SDK is enabled.

  • StartRTMS, StopRTMS, GetRTMSStatus, and OnRTMSStatusChange APIs are enabled.

  • meeting:read:meeting_audio scope is enabled.

  • meeting:read:meeting_transcript scope is enabled.

  • rtms:read:rtms_started and rtms:read:rtms_stopped are enabled.

  • meeting.rtms_started and meeting.rtms_stopped event subscriptions are configured.

  • The webhook endpoint is publicly reachable and returns HTTP 200.

  • “Share realtime meeting content with apps” is enabled.

  • The app is allowed to access shared realtime meeting content.

  • The test was performed in a newly created meeting.

Please check:

1. Whether RTMS is provisioned and active for this Zoom account.

2. Whether the account has an active RTMS trial or Zoom Developer Pack credits.

3. Whether RTMS concurrency is greater than zero.

4. Whether this Development App is enabled for meeting-content access on the Zoom backend.

5. Whether there are internal errors associated with Meeting ID 89234486453 at 2026-07-27 16:41:26 UTC.

The SDK request is accepted, but the RTMS status remains empty and no webhook is generated, so the failure appears to occur before our webhook or RTMS server is contacted.

Thank you.

2

@Sergio2 there is no developer pack on this account