Hi Everyone
I created via API new user
This user was received email notification, but user did not go link
I get user information via API GET # /users/{userId}
And I see that status = Active
But in the UI I see https://prnt.sc/mwar3b that user is still waiting activation
How it is possible ?
Or properti status for user does not connect with Active users
Hi @Mike_Kollen,
Can you share the payload that you received back from the GET users API[0] including the account and userID?
[0] - https://marketplace.zoom.us/docs/api-reference/zoom-api/users/user
Hi @michael_p.zoom
This payload for UserId n9cHWH57RgGVLZQxer844w
You can see, that status=Active
But I did not approve this user so I expected to see status = Pending
{
“account_id”: “vCn5dP1oSYSGLaNr5a8eHg”,
“created_at”: “2019-03-12T10:35:24Z”,
“dept”: “”,
“email”: "romanp+12march1335@esynctraining.com",
“first_name”: “”,
“group_ids”: [
“4_es7vFgQZqF7IxVvhEr8g”
],
“host_key”: “467444”,
“id”: “n9cHWH57RgGVLZQxer844w”,
“im_group_ids”: ,
“jid”: "n9chwh57rggvlzqxer844w@xmpp.zoom.us",
“language”: “”,
“last_name”: “”,
“personal_meeting_url”: “https://esynctraining.zoom.us/j/3919509413”,
“phone_number”: “”,
“pmi”: 3919509413,
“status”: “active”,
“timezone”: “”,
“type”: 1,
“use_pmi”: false,
“verified”: 0
}
Hi @Mike_Kollen,
The waiting for activation means that the user has already accepted the invitation, it’s just the user has not set their username, password, etc… If they haven’t accepted then the status would be showing pending.
Thanks
I thought that process of set their username, password is process of activation. According to documentation https://support.zoom.us/hc/en-us/articles/201363183-User-Management
New Users will be sent an activation email. Users with existing free Zoom accounts under the same email address will be sent an email to accept your invitation.
User with romanp+12march1335@esynctraining.com email did not exist before in ZOOM. This user was sent an email to Sign In to Zoom. I expected that user has PENDING status. But he has ACTIVE status. It means that invitation was accepted.
But question when and by whom ?
Where new user can accept invitation ?
Hi @Mike_Kollen,
When the invitation was sent via create user API, the user gets a link in the email and when they click the link, their status will automatically be active via the GET users API.
Thanks
But The issue that user DIDN’T click the link
romanp+12march1335@esynctraining.com user got link, He did not click link but status is ACTIVE.
It is not clear for me why user did not click link in email and has ACTIVE status. According to documentation user have to have PENDING status.
Hi @Mike_Kollen,
The only other way it could be active is that the activation link was copied from the Zoom portal and inputed in a browser. If that didn’t happen on your end, can you try to see if this issue has been reproduced?
Do you know have the account ID for the user? We can try to look in our logs to see how and when the status was active.
Thanks
Hi @Mike_Kollen,
Within the Zoom Portal, you can go to Reports -> Operation log, then enter in the email. You should see the activity that led to the user being active.
Hello @michael_p.zoom
I think there are misunderstanding between us.
Lets review process of creating user.
I added new user romanp+29march1611@esynctraining.com
I got email
I used API REFERNCE to know about this user
https://api.zoom.us/v2/users/mX-ZSLOCSRC8xzLuyl2uAA
And I got payload body
{“account_id”: “vCn5dP1oSYSGLaNr5a8eHg”,
“created_at”: “2019-03-29T13:12:15Z”,
“dept”: “”,
“email”: “romanp+29march1611@esynctraining.com”,
“first_name”: “”,
“group_ids”: ,
“host_key”: “183342”,
“id”: “mX-ZSLOCSRC8xzLuyl2uAA”,
“im_group_ids”: ,
“jid”: “mx-zslocsrc8xzluyl2uaa@xmpp.zoom.us”,
“language”: “”,
“last_name”: “”,
“personal_meeting_url”: “Launch Meeting - Zoom”,
“phone_number”: “”,
“pmi”: 5176435143,
“status”: “active”,
“timezone”: “”,
“type”: 1,
“use_pmi”: false,
“verified”: 0
}
As You can see the user has Active status.
And I do not understand why?
I did not click link in email. And I expected that User will have Pending status.
I do not see activation event for this user.
Hi @Mike_Kollen
We did some more investigations. Looks like the reason why the email was automatically activated because your account has managed domain set[1]. When you created the user did you use the autocreate action[2]?
1- https://support.zoom.us/hc/en-us/articles/203395207-What-is-Managed-Domain-
2 - https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate
