Inactive Users Not Returned by API

API and Webhooks
1

Hello,

Could somebody explain to me why I receive 0 records when looking at the status=inactive users in:

https://api.zoom.us/v2/users

Looking at active users, I have over 50,000 users and pending has 1 user.

What happens when a user becomes inactive? Do they just disappear? Also whilst I am here, can someone please explain to me what it means for a user to be pending?

Thanks!

2

Hey @Mok,

Inactive users are deactivated users.

Pending users are users who have not yet accepted their email invite to join the Zoom account.

Thanks,
Tommy

3

Hi Tommy,

Why does the API not return any records for inactive users? That’s my issue.

I definitely have deactivated users, but they do not come through the API.

Thanks,

4

Hey @Mok,

Happy to look into this further for you. Can you email the details about this issue and your account # to developersupport@zoom.us?

Thanks,
Tommy

5

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