Sudden Unauthorized message when retrieving recording

We’ve been using a webhook to let us know when recordings are complete, so we can pull them into our database. This has been functional for over a week. Around 11am today, we started getting “(401) Unauthorized” messages. No code changes. This was operational up to 10am… then it just stopped.

This is a sample URL for the recording that doesn’t look any different except for the document name:

Currently 100% not operational. Every request creates the same error.

Any ideas?

Hi @dribar ,

Can you please open up a support ticket with this info?

Please include any account info , the full API request url and screenshot of the full error.

Thank you so much,

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