Some of our customers’ Zoom Phone recording download through download_url, return "404 File does not exist."

Phone
1

API Endpoint(s) and/or Zoom API Event(s)
We get download_url from this webhook and get recording from download_url.

Description
For some users who integrated with our app, they always could download their own recording through above download_url until the end of August 4th.
Since after that, sometimes or always (depends on users.) download_url returns 404 like below.

{
    "code": 404,
    "message": "File does not exist."
}

Other user can get their own recording through download_url, we believe it means our app can work fine but download_url returns 404.

Could you investigate on the cause of this problem, please?
Send me a DM and I will give you needed informations.

2

Hi @rc-tech
Thanks for reaching out to us
I will send you a private message so you can share with me more information about this issue
Cheers,
Elisa

3

An update on this thread, it looks like the access_token passed to download the recording was expired.
The developer was able to identify this issue