Recording download URL from API via webhook returns Error

We’re using the API to get the URLs to download the recordings. Since last week the URL is returning an error, if the user is not logged in to zoom. The password protection feature for recordings is turned OFF.


Access denied

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Setup a webhook with scope recording:read
  2. Just use the URL from payload__object__recording_files: download_url: open it in your browser. Make sure you’re NOT logged in to zoom at that time.

Hi @hallo, thanks for posting & using Zoom - please pardon the delay.

Can you check if Authentication is required for your account? This can be required/configured at the account, group, and user level by an admin.

Authentication Profiles for Cloud Recordings

Hi @michael.harrington
Thanks for your reply.
As mentioned above the Authentication feature is turned off everywhere.

I solved it already by adding the ?access_token= with the given download_token from the webhook.


Glad this is working @hallo, please pardon me - I didn’t notice you were using Webhooks.

Let us know if we can help!