Support for non-English subtitles and translations

Video SDK Web
1

Japanese subtitles and translation using VIDEO SDK.

programming while looking at this guide
https://developers.zoom.us/docs/video-sdk/web/transcription-translation/

startLiveTranscription
setSpeakingLanguage
setTranslationLanguage

reason: "Unsupported transcription language"
type: "INVALID_PARAMETERS"

and

reason: "Live translation is not enabled."
type: "INVALID_OPERATION"

lttClient.getLiveTranscriptionStatus()

isLiveTranscriptionEnabled: true
isLiveTranslationEnabled: false
isManualCaptionerEnabled: false
transcriptionLanguage: "en"
translationLanguage: undefined

Why is Live translation is not enabled?

2

Hi @y.yoshimura ,

Thank you for your post. What SDK version are you seeing this issue with?

Thanks,
Rehema

3

@rehema.zoom -san thanks for the reply

SDK version is 1.6.2.

Do I need an addon to enable isLiveTranslationEnabled?

Best regards

4

hi @y.yoshimura ,

Thank you for letting me know you’re on the latest version. Here are the prerequisites for enabling translated captions:

Zoom One Business Plus or Zoom One Enterprise Plus account, or assigned the Zoom Translated Captions add-on*

Here is the support article for reference, as well. Please let me know if you already have these prerequisites met, and the feature is still not working.

Thanks,
Rehema

5

@rehema.zoom -san
thank you for your reply.
I will try to fulfill the prerequisites.