The "wifi or cellular data" button disappears automatically in Meeting SDK Web Sample v3.10.0

Meeting SDK
,
1

In the Zoom SDK v3.10.0 sample, there is an issue where the “wifi or cellular data” button for connecting to audio disappears automatically.

I’m having trouble because the behavior is different when I enter a meeting where screen sharing is in progress and when I enter a meeting without screen sharing.

Below are the steps to cause the problem.
【Source code】

※Change the parameters of the init method as described in the attached file.

【SDK version】
v3.10.0

【Meeting settings】
Enable the following two optional settings.
・ Allow participants to join at any time
・ Mute participants when entering a room

【Process】

  1. Join the meeting on device A and screen share the video with audio such as YouTube.
  2. Join the same meeting on device B as device A
  3. When device B joins, the “Join Audio with Computer” button will be automatically hidden. (In some cases, it may not be displayed)

init
init1298×901 102 KB

2

Thank you for sharing this, @fam-zoom-marketplace ! Would you be able to provide a screen recording of the behavior you’re experiencing? I’ll be happy to report this to our internal engineers.

3

Hi @donte.zoom ,

The issue is occurring on an Android tablet, so I’ve attached a screen recording for reference (please see recording1.mkv).

The expected behavior is similar to what happens on a PC: when joining a meeting during screen sharing, a button to connect to audio (“Join audio by Computer”) should appear (please see recording2.webm).

However, on the Android tablet, the issue is that when joining a meeting during screen sharing, the “Wifi or Cellular Data” button does not appear.

We are facing difficulties because the behavior on the PC and the Android tablet is not consistent.

4

@donte.zoom
I wasn’t able to attach the videos. Could you please let me know the best way to share them with you?

5

@fam-zoom-marketplace,

Can you upload the video to Zoom Clip and share the link here? It is free to use and you can access it in the Zoom Client or the Zoom Web Portal:

Zoom Client

image
image2558×1236 253 KB

Zoom Clip Web Portal Link:

6

@donte.zoom
Thank you for letting me know. I’ve uploaded it.
Here are the links:
recording1 : Clips
recording2 : Clips

7

@fam-zoom-marketplace,

Thank you for sharing the Zoom Clips. In recording 1, it appears you’re not being prompted to join audio, while in recording 2, you’re receiving the audio prompt as expected. Is this correct?

What are the specifications of your Android device, and have you tested on different devices? I noticed that on the Android device, the UI for the SDK doesn’t take up the entire screen and there are checker boxes around the SDK. Are you rendering the SDK differently on Android? What changes or modifications have you made to the orientation of the SDK UI on Android?

8

@donte.zoom
Yes, that’s correct. The expectation is that the button prompting audio connection will also be displayed on Android devices.

We tested with three Android tablets, and all showed the same behavior.
(This issue has been occurring since versions earlier than v3.10.0.)
We are simply running the provided meetingsdk-web-sample SDK on the Android tablets. Only the init method has been customized as shown in the image, and no other changes have been made.

9

@donte.zoom
I have not received a response yet and wanted to check on the status.
I would greatly appreciate it if you could provide an update.
Thank you.

10

@donte.zoom
I have tested the latest version of the Zoom Meeting SDK for Web (v3.11.0).
In v3.11.0, the “Join Audio by Computer” button does not appear on PC.
This issue did not occur on PC in versions prior to v3.10.0.
The situation has worsened compared to previous versions, and we are facing difficulties because of this.