We have 4 options when someone initially calls into our phone system. I have been charged with trying to figure out how many folks use the “self-service” options when they call in. I’d like to be able to say XX people chose option 1, XX people chose option 2, etc. Is there an api or a series of apis that can track this? I can get the user ID of the autoattendant but since it isn’t a “real” user, when I try to search for calls on that ID I get " “message”: “User does not exist:” So, how do I track those calls that never get delivered to a real person after they listen to the message at that option?
“message”: "User does not exist:
Which App Type (OAuth / Chatbot / JWT / Webhook)?
How To Reproduce (If applicable)