Ubuntu firefox audio issue

Meeting SDK Web
1

Hello dev team,

Previously in older version of sample zoom web app there was an option to “join meeting by audio” but now that button after some updates are not working for us.

May I please know about it.
Please check,
Thanks

2

Hey @kshitij.s,

Is the button not appearing? Please share screenshots and any error messages you see so we can debug.

Thanks,
Tommy

3

Hello @tommy

Button is appearing but not able to click on it.
I am using latest firefox on ubuntu 16.04 version.

Please check the attached image screenshot.
Thanks

screenshot-app.vortextelehealth.com-2020-01-09-21-29-40
screenshot-app.vortextelehealth.com-2020-01-09-21-29-401916×918 28.4 KB

4

Hey @kshitij.s,

Are you serving your website over https?

Thanks,
Tommy

5

Hello @tommy

Yes we are on https.

Thanks

6

Hey @kshitij.s,

As our docs state, Joining via Computer Audio on Firefox is unsupported:

https://marketplace.zoom.us/docs/sdk/native-sdks/web/advanced/browser-support

Thanks,
Tommy

7

Hello @tommy

Thanks for providing an update.
May I expect it (zoom join audio) to work again in future updates of zoom web client code ?

Thanks

8

Hey @kshitij.s, happy to help!

We are working on making all features available across all browsers in the future.

Thanks,
Tommy

9

Okay @tommy
Thank you

1 Like
10

You are welcome!

Thanks,
Tommy